Privacy

Rover Exotics Rescue LLC
A subsidiary of The Treasure Grid Inc.
Effective Date: February 25, 2025
Last Updated: February 25, 2025

At Rover Exotics Rescue LLC ("we," "us," or "our"), a proud part of The Treasure Grid Inc. family, we’re committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with us—whether through our website, services, or in-person activities related to our mission of rescuing and caring for exotic animals. The Treasure Grid Inc., our parent company (EIN 871040889), oversees our operations, and we’re registered in the great state of California.

1. Information We Collect

We collect information to help us run our rescue operations, connect with supporters, and provide the best experience possible. Here’s what we might gather:

Personal Info You Give Us: Things like your name, email, phone number, or address when you donate, volunteer, adopt, or reach out to us.
Payment Details: If you make a donation or purchase something, we collect billing info (like credit card numbers), but we don’t store it ourselves—our trusted payment processors handle that securely.
Website Data: When you visit our site, we might pick up stuff like your IP address, browser type, or what pages you check out, mostly through cookies or analytics tools.
Animal-Related Info: Details about animals you’re adopting or surrendering, which might tie back to you (like your contact info for follow-ups).
Photos or Stories: If you share pics or tales about your experience with us (say, a happy adoption story), we might use those with your okay.

2. How We Use Your Information

We’re all about making a difference for exotic animals, and your info helps us do that. Here’s how we put it to work:

To process donations, adoptions, or volunteer sign-ups.
To keep you in the loop with updates, newsletters, or event invites (you can opt out anytime).
To improve our website and services—think better navigation or spotting what folks care about most.
To follow up on animal care, like checking in after an adoption.
To meet legal requirements, like tax reporting for donations or complying with California laws.

3. How We Share Your Information

We don’t sell your info—period. But we might share it in these cases:

With The Treasure Grid Inc.: Our parent company might need it for oversight, accounting, or support purposes.
Service Providers: We use trusted partners (like payment processors, email services, or web hosts) to keep things running smoothly. They’re bound to keep your info safe.
Legal Stuff: If the law asks—like a court order—or we need to protect our rights, we’ll comply.
Animal Welfare: We might share adopter details with vets or regulators to ensure animals are safe and cared for.

4. Your Choices and Rights

You’ve got control over your info. Here’s what you can do:

Opt Out: Don’t want emails? Hit “unsubscribe” or let us know.
Access or Correct: Want to see what we’ve got on you or fix something? Just ask.
Delete: In most cases, you can request we delete your data, unless we need it for legal reasons or ongoing adoptions.
CCPA Rights: If you’re a California resident, you’ve got extra perks—like knowing what data we collect, asking us to delete it, or opting out of any “sale” (we don’t sell, but some analytics might count under the law).

Reach out to us (details below) to exercise these rights. We’ll respond within 45 days, as California law allows.

5. How We Protect Your Info

We take security seriously:

Our website uses SSL encryption to keep data safe in transit.
Personal info is stored on secure servers with limited access.
Payment details? Handled by pros who follow industry standards (like PCI-DSS).
Still, no system’s 100% foolproof. We do our best, but if something goes wrong, we’ll let you know as required by law.

6. Cookies and Tracking

We use cookies—small files on your device—to make our site work better. They help us see how you use it, remember your preferences, or run ads. You can turn them off in your browser, but some features might not work as well. We also use tools like Google Analytics to track trends (anonymously, mostly). Check their policies for more.

7. Kids’ Privacy

We don’t aim our services at kids under 13. If we accidentally collect info from a minor, let us know, and we’ll delete it pronto.

8. Where Your Data Goes

We’re based in California, so your info stays in the U.S. mostly. If it ever crosses borders (say, to a cloud server), we’ll make sure it’s protected under strict rules.

9. Changes to This Policy

We might tweak this policy as our rescue grows or laws change. We’ll post updates here and note the new “Last Updated” date. Big changes? We’ll give you a heads-up via email or on our site.

10. Contact Us

Questions? Concerns? Want to chat about your data? Here’s how to reach us

If you’re in California and want to dig deeper into your CCPA rights, just say so—we’re happy to help.